Hi Ledena, We use a basic matrix which I've attached. We have the Information Specialist rate themselves on the call with the evaluator and provide feedback. ------------------------------ Thomas Buckley Senior Director, Health ...
Hello Everyone! I wanted to share with you some free FREE webinars that can also help with this subject: FACILITATING A "SCATHINGLY BRILLIANT" QUALITY PROGRAM Two Sides of The Same Coin: Call Efficiency and Connection ...
Hello Ledena, Great question, thanks for asking! AIRS Accreditation uses 2 documents for helping to assess call quality: A Call Calibration scale (using alpha ratings) A Call Monitoring Feedback Form (using numerical ...
Hi Corrine, Thanks for the suggestion! It's a new term for me and as my colleague suggested, we may use it again for future programs. Best, Cristina ------------------------------ Cristina Muia Resource Database Curator ...
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