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Congratulations to Randy Nicklaus and all the team at Helpline 2-1-1/2-1-1 Big Bend, Inc. in Tallahassee, Florida. They have now secured AIRS Accreditation for the FOURTH TIME.   The agency is a blended crisis/I&R.   You can learn more about its ...

Hello, I'm curious to understand how other 211's are setting up reporting parameters around abandoned calls.  Our reporting can measure short abandoned, threshold for abandoned calls and threshold for answered calls.   bc211 uses the industry standard ...

Karen, Generally, AIRS will email you the results within 2-4 working days - sometimes that is a bit dependent on when you took the exam (e.g if taking the exam was your special treat on Christmas Day, the results might take a bit longer) ... If it is ...