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Read the full article HERE ... Excerpt: According to the  2014 American Express Customer Service Barometer , 99 percent of consumers surveyed said that getting a satisfactory answer or being connected to someone knowledgeable (98 percent) ...

Hello! So many of us are deeply involved in the support of our communities during an emergency or disaster and so it is essential for us to be prepared to care for ourselves and our families.  HERE IS A LINK to a blog about starting the process of ...

Hello Dave, There is also a Glossary on the AIRS Networker which includes definitions for the two terms relating to needs (see below).  Short but hopefully of some help... Met Needs :  Services are available and referral(s) are provided or assistance ...