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100-Year Flood

A flood event that statistically has a 1 out of 100 (or one percent) chance of being equaled or exceeded on a specific watercourse in any given year. A flood event of this magnitude is often used to determine if flood insurance is either advisable or required on a property.
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2-1-1 US

2-1-1 US is a steering committee that provides 2-1-1 national leadership, which has evolved from the still-engaged partnership between the Alliance of Information and Referral Systems (AIRS) and United Way Worldwide (UWW) who remain parties to this understanding. The mission of 2-1-1 US is to ensure that 2-1-1 is Excellent, Everywhere and Always. 2-1-1 US and most state 2-1-1 organizations have entered into Memoranda of Understanding in order to detail mutual expectations and responsibilities between 2-1-1 US and state organizations to support a clear conduit between local 2-1-1 services and 2-1-1 US to ensure a continued unity of purpose and service delivery expectations.
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24 Hour Service

The I&R service is expected to provide information to the community 24 hours per day, year round. The I&R service provides live answer during operating hours and offers live answer options via a detailed message after hours. Live answer is provided directly by its own staff or by another agency with which the I&R service has a formal, written agreement
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501(c)(3)

Public charities and private foundations as defined in the U.S. by the IRS. T
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Abandoned Calls

Incoming calls that are disconnected by the inquirer after a connection has been made and the inquirer has been put in queue, but before the call is answered by an I&R specialist.
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ABCs of I&R

A comprehensive manual developed and published by AIRS that provides an introduction to the practice of information and referral. It is primarily intended as a guide for new staff and the foundation for the initial orientation and/or training programs of information and referral (I&R) providers, but can also be used as a reference tool and refresher for more experienced staff. It is especially relevant to I&R practitioners who are preparing to obtain their AIRS Certification as either an information and referral specialist (CIRS), an information and referral specialist in aging (CIRS-A) or a resource specialist (CRS) and who want to re-acquaint themselves with some aspects of the formal language/structure of I&R that they might encounter in a certification examination.
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Ability

The capacity to perform an act, either innate or as the result of learning and practice.
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Abuse

A systematic pattern of behavior in which physical violence, sexual assault/exploitation, physical neglect or emotional coercion are used to gain power and control in a relationship. In cases of elder abuse
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Access to Service

The gateways through which information and referral services and resource database information are made available to potential inquirers and accessible to special popula­tions such as older adults or people who have physical disabilities.  See also AIRS Standard 6:  Additional Channels for Access.
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Accessible

Without physical, cultural, financial or psychological barriers to service.  Alternatively,
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Accountability

The responsibility of program staff to provide evidence to stakeholders and sponsors that a program is effective and in conformity with its coverage, service, legal and fiscal requirements.
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Accounting System

A system for collecting, recording, processing and reporting all financial transactions. An accounting system includes a chart of accounts which lists the organization's assets, liabilities, net assets, revenues and expenses; a general ledger which organizes information by account; journals and subsidiary journals in which accounting transactions are recorded before they are added to the general ledger; a checkbook; and an accounting procedures manual which includes policies and procedures for handling financial transactions.
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Accounts Payable

The amount owed to others for services or merchandise received by the organization.
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Accounts Receivable

The amount owed to the organization for services or merchandise provided to others.
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Accreditation

A standards-setting and conformity assessment process developed for organizations, institutions and fields of interest which uses experts in a particular discipline to define standards of acceptable operation/performance and measure compliance with them
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Accrual Basis Accounting

A system of financial recordkeeping in which transactions are recorded as expenses when they are incurred (i.e. when a bill is received for merchandise or services provided to the organization) and as income when it is earned (i.e. when services or merchandise is provided by the organization, or the organization receives a commitment of a contribution) rather than when cash is paid or received. The alternative is Cash-basis accounting.
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Active Listening Skills

A set of skills that helps people become more sensitive, compassionate and objective listeners.
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Active Taxonomy Term

A Taxonomy term, with its associated codes, definitions, use and see also references and Related Concepts lists, that is currently available for attaching to (indexing) services within a database. Active terms may or may not be currently in use. Active terms (and their use references) in use retrieve the attached services when end users select them for searches. Active terms not yet attached to services should be seen by data entry staff but should not be seen by end users.

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Ad Hoc Committee

A temporary committee or task force established to address a specific issue.
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Administrative Advocacy

An attempt to influence policies within the executive branch such as agency rulemakings, grant programs or agency budgets.
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